Welcome to Partnering Hope Into Action (PHIA) Foundation official website. www.phia.org.in is offering non-tangible products and it is the responsibility of the donor to fully understand the product offered / support for cause before donating.
We make public our policy on refund and cancellation of donations received for the social cause on payment gateway as under:–
- Once received the donation for a special cause will not be refunded to the donor. No cancellation to be made. The donation will be used for the community development, children education or women’s empowerment.
- Refund and cancellation request will not be entertained after 7 days from the date of receiving online donation through PHIA website & shall not be entertained under any circumstances. Because this online credit card, debit card, net banking donation we utilize & allocate for the specific purpose of poor beneficiaries. So there is no possibility to refund the amount after donating to “Partnering Hope Into Action Foundation” through online.
- Partnering Hope Into Action Foundation will not refund any donation amount in cash.
- For all online transactions and credit card payments, in case a request is made within 7 days from the date of transaction for refund, we agree to make the refund by reversing the transaction through our bank or the payment service provider. The charges for the refund would be borne by us in case of wrong deductions or error transactions.
- Donor cannot request refunds immediately after supporting/donating for the social cause simply because they did not receive sign-up information, username/password, activation email & confirmation mail and/or are unable to access further required information instantly. If any of these problems occur, they can raise a complaint & request for related information by emailing us at info@phia.org.in and we will promptly respond back with the missing details within 7 days. In many cases, such problems occur due to spam filters in the email servers of donor.
- After online transaction Donor cannot request refunds because – if they think that donation plans are not suitable, not of satisfactory nature and/or of no interest to them anymore. All donation plans offered by PHIA Foundation are fully explained and donor is free to email us at info@phia.org.in to seek more information about any donation plan prior / after support.
PHIA Foundation will issue refunds / cancellation only under the following conditions:
- Unauthorized payment made from a third party account without the knowledge of the account holder.
- If a donor duplicates an online donation for a single cause.
- If a donor does not receive any response to his request or complaint from us within 7 days after the request or complaint has been launched.
To request a refund, please contact Partnering Hope Into Action Foundation (PHIA) office on Phone: +91-11-26250014/15 or write to us on info@phia.org.in. Donations for any special events are not refundable.