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Career and Volunteers

Available Positions:

Position:                Helpline Coordinator   (1 position)

Location:               State Labour Institute, Labour Department, Doranda, Ranchi, Jharkhand

Remuneration:      Rs.2, 64, 000 annually excluded communication and medical allowances

Reporting to:         State Manager, Phia Foundation

Closing Date:        15/12/2018


About the organisation

Partnering Hope into Action (Phia) Foundation is a Charitable Trust registered in India that works on the issues of social exclusion and poverty reduction. Phia through its affiliate and partners brings in a long legacy of over 50 years of experience and expertise in development and humanitarian work in India and globally and draws upon its wide portfolio of partnerships with grassroots civil society organizations. This includes the flagship PACS Programme that has reached over 9 million people in 7 of the poorest states, helping socially excluded communities claim their rights and entitlements. While the PACS program concluded, PHIA Foundation is helping take the processes and initiatives under PACS further into a new phase. Phia strives to empower poor marginalized and vulnerable groups for non-discriminatory access to rights and entitlements: in essential services, gainful livelihoods, relief during emergencies and address inequality and inter-generational poverty. The issue of gender equality crosscuts all its work.


Job Responsibilities:

  1. The consultant will work under the project named as “Enhancing the access of the Workers (Organized/ Unorganized) in the state of Jharkhand to Labour Welfare schemes & programmes through a “Toll-free Labour Helpline”.
  2. Developing good understanding, full knowledge and analytical skills on the information’s related to labour laws, Labour schemes and benefits under different programmes run by the govt.
  3. Responsible for attending calls, receiving and respond with proper solutions to the callers.
  4. Responsible for recording both manually and maintaining database on daily basis at the end of day sharing with the Helpline Manager.
  5. Collecting and compiling data as per the standardized framework.
  6. Regular updating of data and document library with developing and discussing FAQ’s.
  7. Validation of all data collected by the callers, collation and analysis on weekly basis.
  8. Preparing a weekly report and summary of the calls and sharing with Helpline Manager.
  9. Extend support to the Helpline manager in data collection, managing and sharing.
  10. Provide hand holding support to the Helpline Manager whenever needed.
  11. Perform other related responsibilities as may be assigned or delegated time to time by the State Manager.



  1. She/ he should have a minimum of 2 years of experiences in social work, community mobilization and institution building.
  2. Should be a graduate/MBA in social work from a reputed university/institute.
  3. Have experiences in MS- Office and internet. Also command on Excel related spreadsheets.
  4. Excellent presentation along with extensive knowledge for donor reporting’s, programme monitoring and report writing’s.


Application Process:

  1. Eligible candidates interested in these positions are requested to apply to by submitting their updated CV/ biodata along with a cover letter mentioning their suitability for the position.
  2. The position for which the application is made should be clearly written in the subject line.
  3. The application, should include names of three referees (your direct line managers, one must be current employer)
  4. Completed applications along with CVs should be sent to closing date:15/12/2018
  5. Please mention the name of the position for which the application is made.
  6. Only Shortlisted candidates will be intimated of the interview.
  7. Phia foundation is an equal opportunity employer; women and the differently abled are particularly encouraged to apply